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Returns

We want your experience with Ooey Dewy to be special, so we’re here to help make sure that you find the right products that work best for your skin. Feel free to get in touch with us if you have any questions or concerns about any products we carry!

 

In the case that you are not satisfied with your purchase, we will offer you:
- A full refund on new and unopened products within 30 days of receipt.
- Ooey Dewy store credit on any opened products within 30 days of receipt.
Single-use products, such as sheet masks and bubble peeling pads, are only eligible for return if they are unopened and in their original packaging.

 

Once your return is received and inspected, your refund will be processed and a credit will be applied to your original method of payment. Items not specified in the original return request will not be processed.

 

Send us an email at hello@ooeydewy.com with your order number and the item(s) you wish to return, and we will send you further instructions along with a return authorization number.

 

* Return shipping charges are the responsibility of the purchaser.
* Products on sale during promotions are not eligible for return.
* Original shipping and handling fees are non-refundable.

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